:root {
  color-scheme: light;
  --bg: #eef5f1;
  --bg-strong: #e3eee8;
  --surface: rgba(255, 255, 255, .92);
  --surface-solid: #ffffff;
  --surface-soft: #f5f8f6;
  --surface-raised: #ffffff;
  --surface-hover: #edf5f0;
  --ink: #102018;
  --ink-soft: #2f4138;
  --muted: #68776f;
  --faint: #8d9992;
  --line: rgba(20, 62, 40, .12);
  --line-strong: rgba(20, 62, 40, .2);
  --brand: #087447;
  --brand-bright: #0b9b5f;
  --brand-deep: #05472b;
  --brand-soft: #e6f6ed;
  --brand-soft-strong: #d6f0e1;
  --brand-on: #ffffff;
  --warning: #a65c05;
  --warning-soft: #fff5df;
  --warning-line: #f1cf91;
  --danger: #b52d25;
  --danger-soft: #fff0ef;
  --danger-line: #efc0bc;
  --operator-soft: #edf5ff;
  --operator-line: #bed7f0;
  --chat-tint: rgba(246, 250, 247, .92);
  --shadow-xl: 0 30px 80px rgba(8, 48, 29, .14), 0 4px 16px rgba(8, 48, 29, .06);
  --shadow-lg: 0 18px 48px rgba(8, 48, 29, .11);
  --shadow-md: 0 10px 28px rgba(8, 48, 29, .09);
  --shadow-sm: 0 5px 16px rgba(8, 48, 29, .07);
  --radius-xl: 28px;
  --radius-lg: 21px;
  --radius-md: 15px;
  --radius-sm: 11px;
  --safe-bottom: env(safe-area-inset-bottom, 0px);
  font-family: Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
}

@media (prefers-color-scheme: dark) {
  :root {
    color-scheme: dark;
    --bg: #07110d;
    --bg-strong: #0a1711;
    --surface: rgba(14, 28, 22, .92);
    --surface-solid: #0f1d17;
    --surface-soft: #13251d;
    --surface-raised: #172920;
    --surface-hover: #1a3025;
    --ink: #f1f7f3;
    --ink-soft: #cedad3;
    --muted: #94a69c;
    --faint: #718279;
    --line: rgba(214, 240, 224, .11);
    --line-strong: rgba(214, 240, 224, .2);
    --brand: #17a968;
    --brand-bright: #31cf83;
    --brand-deep: #087246;
    --brand-soft: #102f22;
    --brand-soft-strong: #16432f;
    --brand-on: #ffffff;
    --warning: #f1a739;
    --warning-soft: #332513;
    --warning-line: #68491c;
    --danger: #ff8077;
    --danger-soft: #351a19;
    --danger-line: #6b302d;
    --operator-soft: #14283b;
    --operator-line: #294e6d;
    --chat-tint: rgba(9, 20, 15, .94);
    --shadow-xl: 0 32px 90px rgba(0, 0, 0, .4), 0 4px 18px rgba(0, 0, 0, .28);
    --shadow-lg: 0 20px 52px rgba(0, 0, 0, .34);
    --shadow-md: 0 12px 30px rgba(0, 0, 0, .28);
    --shadow-sm: 0 5px 18px rgba(0, 0, 0, .22);
  }
}

/* La preferenza automatica e quella manuale vengono risolte da theme.js. */
html[data-theme="dark"] {
    color-scheme: dark;
    --bg: #07110d;
    --bg-strong: #0a1711;
    --surface: rgba(14, 28, 22, .92);
    --surface-solid: #0f1d17;
    --surface-soft: #13251d;
    --surface-raised: #172920;
    --surface-hover: #1a3025;
    --ink: #f1f7f3;
    --ink-soft: #cedad3;
    --muted: #94a69c;
    --faint: #718279;
    --line: rgba(214, 240, 224, .11);
    --line-strong: rgba(214, 240, 224, .2);
    --brand: #17a968;
    --brand-bright: #31cf83;
    --brand-deep: #087246;
    --brand-soft: #102f22;
    --brand-soft-strong: #16432f;
    --warning: #f1a739;
    --warning-soft: #332513;
    --warning-line: #68491c;
    --danger: #ff8077;
    --danger-soft: #351a19;
    --danger-line: #6b302d;
    --operator-soft: #14283b;
    --operator-line: #294e6d;
    --chat-tint: rgba(9, 20, 15, .94);
    --shadow-xl: 0 32px 90px rgba(0, 0, 0, .4), 0 4px 18px rgba(0, 0, 0, .28);
    --shadow-lg: 0 20px 52px rgba(0, 0, 0, .34);
    --shadow-md: 0 12px 30px rgba(0, 0, 0, .28);
    --shadow-sm: 0 5px 18px rgba(0, 0, 0, .22);
}

html[data-theme="light"] {
    color-scheme: light;
    --bg: #eef5f1;
    --bg-strong: #e3eee8;
    --surface: rgba(255, 255, 255, .92);
    --surface-solid: #ffffff;
    --surface-soft: #f5f8f6;
    --surface-raised: #ffffff;
    --surface-hover: #edf5f0;
    --ink: #102018;
    --ink-soft: #2f4138;
    --muted: #68776f;
    --faint: #8d9992;
    --line: rgba(20, 62, 40, .12);
    --line-strong: rgba(20, 62, 40, .2);
    --brand: #087447;
    --brand-bright: #0b9b5f;
    --brand-deep: #05472b;
    --brand-soft: #e6f6ed;
    --brand-soft-strong: #d6f0e1;
    --warning: #a65c05;
    --warning-soft: #fff5df;
    --warning-line: #f1cf91;
    --danger: #b52d25;
    --danger-soft: #fff0ef;
    --danger-line: #efc0bc;
    --operator-soft: #edf5ff;
    --operator-line: #bed7f0;
    --chat-tint: rgba(246, 250, 247, .92);
    --shadow-xl: 0 30px 80px rgba(8, 48, 29, .14), 0 4px 16px rgba(8, 48, 29, .06);
    --shadow-lg: 0 18px 48px rgba(8, 48, 29, .11);
    --shadow-md: 0 10px 28px rgba(8, 48, 29, .09);
    --shadow-sm: 0 5px 16px rgba(8, 48, 29, .07);
}

*, *::before, *::after { box-sizing: border-box; }
[hidden] { display: none !important; }
html { min-height: 100%; background: var(--bg); scroll-behavior: smooth; }
body { min-height: 100vh; min-height: 100dvh; margin: 0; color: var(--ink); background: var(--bg); -webkit-font-smoothing: antialiased; text-rendering: optimizeLegibility; }
button, input, textarea, select { font: inherit; }
button, select { cursor: pointer; }
button:disabled, input:disabled, textarea:disabled { cursor: not-allowed; opacity: .52; }
a { color: inherit; }
svg { display: block; }
::selection { color: var(--brand-on); background: var(--brand); }

:focus-visible { outline: 3px solid color-mix(in srgb, var(--brand-bright) 50%, transparent); outline-offset: 2px; }
input:focus-visible, textarea:focus-visible, select:focus-visible { outline: none; }
.sr-only { position: fixed; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); clip-path: inset(50%); white-space: nowrap; }

.customer-page {
  background:
    radial-gradient(circle at 10% 0%, color-mix(in srgb, var(--brand-bright) 17%, transparent), transparent 34rem),
    radial-gradient(circle at 95% 96%, color-mix(in srgb, var(--brand) 9%, transparent), transparent 26rem),
    linear-gradient(145deg, var(--bg) 0%, var(--bg-strong) 100%);
}

.customer-shell { width: min(1000px, 100%); min-height: 100dvh; margin: 0 auto; padding: 20px 20px 28px; }
.site-header, .admin-header { display: flex; align-items: center; justify-content: space-between; gap: 18px; margin: 0 2px 14px; }

.brand { display: inline-flex; align-items: center; min-width: 0; gap: 12px; color: inherit; text-decoration: none; }
.brand-copy { min-width: 0; }
.brand-mark {
  display: grid;
  place-items: center;
  width: 44px;
  height: 44px;
  flex: 0 0 auto;
  border: 1px solid rgba(255, 255, 255, .18);
  border-radius: 15px;
  color: #fff;
  background: linear-gradient(145deg, var(--brand-bright), var(--brand-deep));
  box-shadow: 0 10px 24px color-mix(in srgb, var(--brand-deep) 31%, transparent), inset 0 1px rgba(255, 255, 255, .2);
  font-size: 1rem;
  font-weight: 900;
  letter-spacing: -.04em;
}
.brand-mark.large { width: 62px; height: 62px; margin: 0 auto 17px; border-radius: 20px; font-size: 1.45rem; }
.brand strong, .brand small { display: block; }
.brand strong { overflow: hidden; font-size: 1rem; letter-spacing: -.025em; white-space: nowrap; text-overflow: ellipsis; }
.brand small { margin-top: 2px; color: var(--muted); font-size: .74rem; }
.header-actions, .admin-header-actions { display: flex; align-items: center; gap: 8px; }

.theme-toggle {
  position: relative;
  display: grid;
  place-items: center;
  width: 40px;
  height: 40px;
  flex: 0 0 auto;
  border: 1px solid var(--line);
  border-radius: 13px;
  color: var(--ink-soft);
  background: var(--surface);
  box-shadow: 0 1px 1px rgba(0, 0, 0, .03);
  cursor: pointer;
  transition: transform .18s ease, border-color .18s ease, background .18s ease;
}
.theme-toggle:hover { border-color: var(--line-strong); background: var(--surface-raised); transform: translateY(-1px); }
.theme-toggle-sun, .theme-toggle-moon { position: absolute; font-size: 1.08rem; line-height: 1; transition: opacity .2s ease, transform .2s ease; }
.theme-toggle-sun { opacity: 0; transform: rotate(-45deg) scale(.7); }
.theme-toggle-moon { opacity: 1; transform: rotate(0) scale(1); }
html[data-theme="dark"] .theme-toggle-sun { opacity: 1; transform: rotate(0) scale(1); }
html[data-theme="dark"] .theme-toggle-moon { opacity: 0; transform: rotate(45deg) scale(.7); }
html[data-theme="light"] .theme-toggle-sun { opacity: 0; transform: rotate(-45deg) scale(.7); }
html[data-theme="light"] .theme-toggle-moon { opacity: 1; transform: rotate(0) scale(1); }

.connection-badge {
  display: inline-flex;
  align-items: center;
  min-height: 35px;
  gap: 8px;
  padding: 0 12px;
  border: 1px solid color-mix(in srgb, var(--brand) 30%, var(--line));
  border-radius: 999px;
  color: var(--brand);
  background: color-mix(in srgb, var(--brand-soft) 84%, transparent);
  font-size: .73rem;
  font-weight: 850;
  white-space: nowrap;
}
.connection-badge::before { content: ""; width: 7px; height: 7px; flex: 0 0 auto; border-radius: 50%; background: var(--brand-bright); box-shadow: 0 0 0 4px color-mix(in srgb, var(--brand-bright) 14%, transparent); }
.connection-badge.pending::before { background: var(--faint); box-shadow: none; }
.connection-badge.waiting { color: var(--warning); border-color: var(--warning-line); background: var(--warning-soft); }
.connection-badge.waiting::before { background: #ed961e; }
.connection-badge.closed, .connection-badge.offline { color: var(--danger); border-color: var(--danger-line); background: var(--danger-soft); }
.connection-badge.closed::before, .connection-badge.offline::before { background: var(--danger); }

.ghost-button, .primary-button, .danger-button, .send-button, .attachment-button {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-height: 44px;
  gap: 7px;
  border: 0;
  border-radius: 13px;
  padding: 0 16px;
  font-weight: 820;
  text-decoration: none;
  transition: transform .16s ease, background .16s ease, border-color .16s ease, box-shadow .16s ease;
}
.ghost-button { color: var(--ink); border: 1px solid var(--line); background: var(--surface-solid); }
.ghost-button:hover { border-color: var(--line-strong); background: var(--surface-hover); transform: translateY(-1px); }
.primary-button, .send-button { color: var(--brand-on); background: linear-gradient(135deg, var(--brand), var(--brand-deep)); box-shadow: 0 8px 20px color-mix(in srgb, var(--brand-deep) 24%, transparent); }
.primary-button:hover, .send-button:hover { background: linear-gradient(135deg, var(--brand-bright), var(--brand)); box-shadow: 0 10px 24px color-mix(in srgb, var(--brand-deep) 30%, transparent); transform: translateY(-1px); }
.danger-button { color: var(--danger); border: 1px solid var(--danger-line); background: var(--danger-soft); }
.danger-button:hover { filter: saturate(1.1); transform: translateY(-1px); }
.compact { min-height: 38px; padding: 0 13px; border-radius: 12px; font-size: .78rem; }
.new-chat-button > span:first-child { display: none; }

.station-banner { display: flex; align-items: flex-start; gap: 12px; margin: 0 2px 14px; padding: 14px 16px; border: 1px solid var(--warning-line); border-radius: var(--radius-md); color: var(--warning); background: var(--warning-soft); box-shadow: var(--shadow-sm); }
.station-banner.out_of_service { color: var(--danger); border-color: var(--danger-line); background: var(--danger-soft); }
.station-banner.operational { color: var(--brand); border-color: color-mix(in srgb, var(--brand) 28%, var(--line)); background: var(--brand-soft); }
.station-banner strong { font-size: .86rem; }
.station-banner p { margin: 3px 0 0; color: var(--ink-soft); font-size: .8rem; line-height: 1.45; }
.station-icon { display: grid; place-items: center; width: 25px; height: 25px; flex: 0 0 auto; border-radius: 50%; color: #fff; background: var(--warning); font-size: .75rem; font-weight: 900; }
.station-banner.out_of_service .station-icon { background: var(--danger); }
.station-banner.operational .station-icon { background: var(--brand); }

.service-unavailable {
  display: grid;
  justify-items: center;
  align-content: center;
  min-height: min(650px, calc(100dvh - 108px));
  padding: clamp(30px, 7vw, 72px) 24px;
  border: 1px solid var(--line);
  border-radius: var(--radius-xl);
  background:
    radial-gradient(circle at 50% 0%, color-mix(in srgb, var(--brand) 14%, transparent), transparent 46%),
    var(--surface);
  box-shadow: var(--shadow-xl);
  text-align: center;
  backdrop-filter: blur(20px);
}
.service-unavailable-icon { display: grid; place-items: center; width: 68px; height: 68px; margin-bottom: 20px; border-radius: 22px; color: var(--brand-on); background: linear-gradient(145deg, var(--brand-bright), var(--brand)); box-shadow: 0 16px 38px color-mix(in srgb, var(--brand) 28%, transparent); font-size: 1.55rem; font-weight: 950; }
.service-unavailable h1 { max-width: 620px; margin: 8px 0 10px; font-size: clamp(1.65rem, 4vw, 2.35rem); letter-spacing: -.045em; }
.service-unavailable p { max-width: 560px; margin: 0 0 24px; color: var(--muted); font-size: clamp(.88rem, 2vw, 1rem); line-height: 1.6; }
.service-unavailable .legal-links { margin-top: 8px; }

.chat-panel {
  display: grid;
  grid-template-rows: auto minmax(0, 1fr) auto auto auto;
  height: min(800px, calc(100dvh - 108px));
  min-height: 610px;
  overflow: hidden;
  border: 1px solid var(--line);
  border-radius: var(--radius-xl);
  background: var(--surface);
  box-shadow: var(--shadow-xl);
  backdrop-filter: blur(20px);
}
.chat-header { display: flex; align-items: center; justify-content: space-between; gap: 16px; padding: 14px 17px; border-bottom: 1px solid var(--line); background: color-mix(in srgb, var(--surface-solid) 88%, transparent); }
.agent-profile { display: flex; align-items: center; min-width: 0; gap: 11px; }
.agent-profile > span:last-child { min-width: 0; }
.agent-profile strong, .agent-profile small { display: block; }
.agent-profile strong { overflow: hidden; font-size: .92rem; white-space: nowrap; text-overflow: ellipsis; }
.agent-profile small { margin-top: 2px; color: var(--muted); font-size: .72rem; }
.agent-avatar { display: grid; place-items: center; width: 40px; height: 40px; flex: 0 0 auto; border: 1px solid color-mix(in srgb, var(--brand) 10%, transparent); border-radius: 14px; color: var(--brand); background: var(--brand-soft); font-weight: 900; }
.messages, .admin-messages {
  min-height: 0;
  overflow-y: auto;
  overscroll-behavior: contain;
  scrollbar-color: color-mix(in srgb, var(--brand) 34%, transparent) transparent;
  scrollbar-width: thin;
  padding: 22px 20px;
  background:
    linear-gradient(var(--chat-tint), var(--chat-tint)),
    radial-gradient(circle at 12% 4%, var(--brand-soft-strong), transparent 24rem);
}
.messages::-webkit-scrollbar, .admin-messages::-webkit-scrollbar, .sessions-list::-webkit-scrollbar, .handoff-panel::-webkit-scrollbar { width: 7px; }
.messages::-webkit-scrollbar-thumb, .admin-messages::-webkit-scrollbar-thumb, .sessions-list::-webkit-scrollbar-thumb, .handoff-panel::-webkit-scrollbar-thumb { border-radius: 999px; background: color-mix(in srgb, var(--brand) 28%, transparent); }
.message-row { display: flex; margin: 0 0 12px; animation: message-in .22s ease both; }
.message-row.customer { justify-content: flex-end; }
.message-row.system { justify-content: center; }
.message {
  max-width: min(76%, 650px);
  padding: 12px 14px;
  overflow-wrap: anywhere;
  border: 1px solid var(--line);
  border-radius: 18px 18px 18px 6px;
  color: var(--ink);
  background: var(--surface-raised);
  box-shadow: var(--shadow-sm);
}
.message.customer { color: #fff; border-color: transparent; border-radius: 18px 18px 6px 18px; background: linear-gradient(145deg, var(--brand), var(--brand-deep)); box-shadow: 0 9px 22px color-mix(in srgb, var(--brand-deep) 23%, transparent); }
.message.operator { border-color: var(--operator-line); background: var(--operator-soft); }
.message.system { max-width: 92%; padding: 7px 11px; border: 0; border-radius: 999px; color: var(--muted); background: var(--surface-soft); box-shadow: none; font-size: .75rem; text-align: center; }
.message p { margin: 0; font-size: .89rem; line-height: 1.53; white-space: pre-wrap; }
.message-meta { display: block; margin-bottom: 5px; color: var(--muted); font-size: .65rem; font-weight: 780; }
.message.customer .message-meta { color: rgba(255, 255, 255, .72); }
.message-image { display: block; width: min(330px, 100%); max-height: 330px; margin-top: 10px; border: 1px solid var(--line); border-radius: 13px; object-fit: cover; }

.handoff-panel { max-height: min(47vh, 410px); margin: 0 15px 12px; padding: 15px; overflow-y: auto; border: 1px solid var(--warning-line); border-radius: var(--radius-lg); color: var(--ink); background: var(--warning-soft); box-shadow: var(--shadow-sm); }
.handoff-copy { display: flex; align-items: flex-start; gap: 11px; }
.handoff-copy strong { color: var(--warning); font-size: .92rem; }
.handoff-symbol { display: grid; place-items: center; width: 25px; height: 25px; flex: 0 0 auto; border-radius: 9px; color: #fff; background: linear-gradient(145deg, #de8a1e, #ad6005); font-size: .77rem; font-weight: 900; }
.handoff-copy p { margin: 3px 0 0; color: var(--ink-soft); font-size: .78rem; line-height: 1.43; }
.contact-form { display: grid; grid-template-columns: 1fr 1fr; gap: 10px; margin-top: 13px; }
.contact-form label, .login-card label { display: grid; gap: 6px; }
.contact-form label > span, .login-card label > span { color: var(--ink-soft); font-size: .69rem; font-weight: 820; letter-spacing: .01em; }
.contact-form input, .contact-form select, .login-card input, .status-control input, .status-control select, .assistance-control input, .panel-heading select, .operator-composer input, .modal input {
  width: 100%;
  min-height: 44px;
  border: 1px solid var(--line-strong);
  border-radius: 12px;
  padding: 0 12px;
  color: var(--ink);
  background: var(--surface-solid);
  outline: none;
  transition: border-color .16s ease, box-shadow .16s ease, background .16s ease;
}
.contact-form input::placeholder, .login-card input::placeholder, .status-control input::placeholder, .assistance-control input::placeholder, .operator-composer input::placeholder, .modal input::placeholder, .composer textarea::placeholder { color: var(--faint); }
.contact-form input:focus, .contact-form select:focus, .login-card input:focus, .status-control input:focus, .status-control select:focus, .assistance-control input:focus, .panel-heading select:focus, .operator-composer input:focus, .modal input:focus { border-color: var(--brand); box-shadow: 0 0 0 4px color-mix(in srgb, var(--brand) 13%, transparent); }
.contact-amount { grid-column: 1 / 2; }
.contact-submit { align-self: end; justify-content: space-between; }
.privacy-consent { margin: 10px 1px 0; color: var(--muted); font-size: .68rem; line-height: 1.4; }
.privacy-consent a { color: var(--brand); font-weight: 750; }
.contact-saved { margin: 11px 0 0; color: var(--warning); font-size: .78rem; font-weight: 780; }

.quick-actions { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 9px; padding: 12px 15px; border-top: 1px solid var(--line); background: var(--surface-solid); }
.quick-actions button { display: flex; align-items: center; min-height: 58px; gap: 10px; padding: 8px 10px; border: 1px solid var(--line); border-radius: 14px; color: var(--ink); background: var(--surface-soft); text-align: left; transition: transform .16s ease, background .16s ease, border-color .16s ease; }
.quick-actions button:hover { color: var(--brand); border-color: color-mix(in srgb, var(--brand) 34%, var(--line)); background: var(--brand-soft); transform: translateY(-2px); }
.quick-actions button > span:last-child { display: grid; min-width: 0; }
.quick-actions strong { font-size: .73rem; line-height: 1.2; }
.quick-actions small { margin-top: 2px; color: var(--muted); font-size: .65rem; }
.action-icon { display: grid; place-items: center; width: 34px; height: 34px; flex: 0 0 auto; border: 1px solid color-mix(in srgb, var(--brand) 18%, transparent); border-radius: 11px; color: var(--brand); background: var(--brand-soft); }
.action-icon svg, .empty-state-icon svg, .modal-icon svg { width: 19px; height: 19px; fill: none; stroke: currentColor; stroke-width: 1.7; stroke-linecap: round; stroke-linejoin: round; }

.composer-area { padding: 11px 13px 9px; border-top: 1px solid var(--line); background: var(--surface-solid); }
.auto-close-notice { display: grid; grid-template-columns: auto 1fr; align-items: baseline; gap: 2px 10px; margin-bottom: 9px; padding: 9px 12px; border: 1px solid color-mix(in srgb, var(--brand) 35%, var(--line)); border-radius: 12px; color: var(--brand); background: var(--brand-soft); }
.auto-close-notice[hidden] { display: none; }
.auto-close-notice > span { font-size: .67rem; font-weight: 850; letter-spacing: .035em; text-transform: uppercase; }
.auto-close-notice strong { justify-self: end; font-size: .75rem; }
.auto-close-notice small { grid-column: 1 / -1; color: var(--muted); font-size: .66rem; }
.attachment-notice { display: grid; gap: 2px; margin-bottom: 9px; padding: 10px 12px; border: 1px solid color-mix(in srgb, var(--brand) 29%, var(--line)); border-radius: 12px; color: var(--brand); background: var(--brand-soft); font-size: .72rem; }
.attachment-notice span { color: var(--muted); line-height: 1.36; }
.image-preview { display: flex; align-items: center; gap: 10px; margin-bottom: 9px; color: var(--muted); font-size: .76rem; }
.image-preview img { width: 52px; height: 52px; border: 1px solid var(--line); border-radius: 12px; object-fit: cover; }
.image-preview span { flex: 1; min-width: 0; overflow: hidden; white-space: nowrap; text-overflow: ellipsis; }
.composer { display: flex; align-items: flex-end; gap: 8px; }
.composer textarea { flex: 1 1 auto; width: 100%; min-width: 0; min-height: 48px; max-height: 132px; resize: none; border: 1px solid var(--line-strong); border-radius: 15px; padding: 13px 14px 11px; color: var(--ink); background: var(--surface-soft); outline: none; line-height: 1.35; transition: border-color .16s ease, box-shadow .16s ease, background .16s ease; }
.composer textarea:focus { border-color: var(--brand); background: var(--surface-solid); box-shadow: 0 0 0 4px color-mix(in srgb, var(--brand) 13%, transparent); }
.attachment-button { width: 48px; flex: 0 0 48px; padding: 0; color: var(--brand); border: 1px solid var(--line); background: var(--surface-soft); }
.attachment-button:hover { border-color: color-mix(in srgb, var(--brand) 32%, var(--line)); background: var(--brand-soft); transform: translateY(-1px); }
.attachment-button svg { width: 20px; height: 20px; fill: none; stroke: currentColor; stroke-width: 1.8; stroke-linecap: round; stroke-linejoin: round; }
.send-button { width: auto; min-width: 90px; height: 48px; flex: 0 0 auto; padding: 0 17px; border-radius: 15px; }
.send-button svg { width: 17px; height: 17px; fill: none; stroke: currentColor; stroke-width: 1.8; stroke-linecap: round; stroke-linejoin: round; }
.safety-note { margin: 7px 3px 0; color: var(--muted); font-size: .62rem; line-height: 1.38; text-align: center; }
.legal-links { display: flex; align-items: center; justify-content: center; gap: 7px; margin-top: 5px; color: var(--faint); font-size: .62rem; }
.legal-links a { text-decoration: none; }
.legal-links a:hover { color: var(--brand); text-decoration: underline; }

.eyebrow { display: block; margin-bottom: 3px; color: var(--brand); font-size: .63rem; font-weight: 850; letter-spacing: .1em; text-transform: uppercase; }

.toast { position: fixed; z-index: 1200; left: 50%; bottom: calc(22px + var(--safe-bottom)); max-width: min(560px, calc(100% - 30px)); padding: 11px 16px; border: 1px solid var(--line); border-radius: 13px; color: var(--ink); background: var(--surface-raised); box-shadow: var(--shadow-lg); opacity: 0; pointer-events: none; transform: translate(-50%, 18px); transition: opacity .2s ease, transform .2s ease; font-size: .8rem; text-align: center; }
.toast.visible { opacity: 1; transform: translate(-50%, 0); }

/* Pagine Privacy e Termini */
.legal-page {
  min-height: 100dvh;
  background:
    radial-gradient(circle at 8% 0%, color-mix(in srgb, var(--brand-bright) 15%, transparent), transparent 34rem),
    linear-gradient(145deg, var(--bg), var(--bg-strong));
}
.legal-shell { width: min(900px, 100%); margin: 0 auto; padding: 20px 18px 48px; }
.legal-header { display: flex; align-items: center; justify-content: space-between; gap: 16px; margin-bottom: 16px; }
.legal-header-actions { display: flex; align-items: center; gap: 8px; }
.icon-button {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-height: 38px;
  gap: 7px;
  border: 1px solid var(--line);
  border-radius: 12px;
  padding: 0 12px;
  color: var(--ink-soft);
  background: var(--surface-solid);
  font-size: .73rem;
  font-weight: 780;
  transition: transform .16s ease, background .16s ease, border-color .16s ease;
}
.icon-button:hover { border-color: var(--line-strong); background: var(--surface-hover); transform: translateY(-1px); }
.icon-button > span:first-child { color: var(--brand); font-size: .95rem; }
.legal-card { padding: clamp(25px, 5vw, 54px); border: 1px solid var(--line); border-radius: var(--radius-xl); background: var(--surface); box-shadow: var(--shadow-xl); backdrop-filter: blur(18px); }
.legal-card > .eyebrow { margin: 0 0 6px; }
.legal-card h1 { margin: 0; font-size: clamp(1.75rem, 4vw, 2.5rem); letter-spacing: -.045em; }
.legal-updated { margin: 8px 0 30px; color: var(--muted); font-size: .72rem; }
.legal-card section { padding: 20px 0; border-top: 1px solid var(--line); }
.legal-card section:last-child { padding-bottom: 0; }
.legal-card h2 { margin: 0 0 9px; font-size: 1rem; letter-spacing: -.02em; }
.legal-card p, .legal-card li { color: var(--ink-soft); font-size: .84rem; line-height: 1.67; }
.legal-card p { margin: 0 0 11px; }
.legal-card p:last-child { margin-bottom: 0; }
.legal-card ul { margin: 0 0 12px; padding-left: 1.25rem; }
.legal-card li + li { margin-top: 4px; }
.legal-card a { color: var(--brand); font-weight: 720; text-underline-offset: 3px; }

/* Dashboard gestore */
.admin-page {
  background:
    radial-gradient(circle at 95% 0%, color-mix(in srgb, var(--brand) 12%, transparent), transparent 34rem),
    linear-gradient(145deg, var(--bg), var(--bg-strong));
}
.admin-shell { width: min(1680px, 100%); min-height: 100dvh; margin: 0 auto; padding: 18px; }
.login-card { position: relative; width: min(430px, calc(100% - 24px)); margin: max(8vh, 48px) auto 0; padding: 34px; overflow: hidden; border: 1px solid var(--line); border-radius: var(--radius-xl); background: var(--surface); box-shadow: var(--shadow-xl); backdrop-filter: blur(18px); text-align: center; }
.login-card::before { content: ""; position: absolute; top: -130px; left: 50%; width: 280px; height: 220px; border-radius: 50%; background: color-mix(in srgb, var(--brand-bright) 15%, transparent); filter: blur(25px); transform: translateX(-50%); pointer-events: none; }
.login-card > * { position: relative; }
.login-theme-control { display: flex; justify-content: flex-end; margin: -16px -16px 8px; }
.login-card h1 { margin: 0; font-size: 1.45rem; letter-spacing: -.035em; }
.login-card > p { margin: 8px auto 22px; max-width: 310px; color: var(--muted); font-size: .82rem; line-height: 1.5; }
.login-notice { display: grid; gap: 5px; margin: -7px 0 16px; padding: 12px 13px; border: 1px solid color-mix(in srgb, var(--warning) 45%, var(--line)); border-radius: 14px; background: color-mix(in srgb, var(--warning) 11%, var(--surface-solid)); color: var(--ink); text-align: left; }
.login-notice strong { color: var(--warning); font-size: .78rem; }
.login-notice span { color: var(--muted); font-size: .72rem; line-height: 1.48; }
.login-card form { display: grid; gap: 13px; text-align: left; }
.login-card label > span { color: var(--muted); }
.login-button { justify-content: space-between; margin-top: 2px; }
.back-to-site { display: inline-block; margin-top: 18px; color: var(--muted); font-size: .72rem; text-decoration: none; }
.back-to-site:hover { color: var(--brand); }
.admin-app { min-height: calc(100dvh - 36px); }
.admin-header { margin-bottom: 13px; }
.public-site-link { gap: 6px; }

.admin-tools { display: grid; grid-template-columns: minmax(0, 1fr) minmax(260px, 320px) minmax(250px, 300px); gap: 13px; margin-bottom: 13px; }
.assistance-control { grid-column: 1 / -1; display: grid; grid-template-columns: minmax(280px, .9fr) minmax(300px, 1.4fr) auto; align-items: center; gap: 10px; padding: 12px 13px; border: 1px solid var(--line); border-radius: 18px; background: var(--surface); box-shadow: var(--shadow-md); backdrop-filter: blur(16px); }
.assistance-control-copy { display: flex; align-items: center; min-width: 0; gap: 11px; }
.assistance-control-icon { display: grid; place-items: center; width: 36px; height: 36px; flex: 0 0 auto; border-radius: 12px; background: var(--brand-soft); }
.assistance-control-icon span { width: 9px; height: 9px; border-radius: 50%; background: var(--brand-bright); box-shadow: 0 0 0 5px color-mix(in srgb, var(--brand-bright) 13%, transparent); }
.assistance-control strong, .assistance-control small { display: block; }
.assistance-control strong { font-size: .82rem; }
.assistance-control small { margin-top: 2px; color: var(--muted); font-size: .68rem; line-height: 1.35; }
.assistance-control input { border-color: var(--line); }
.assistance-control button { min-width: 138px; white-space: nowrap; }
.assistance-control[data-state="disabled"] { border-color: var(--danger-line); background: color-mix(in srgb, var(--danger-soft) 72%, var(--surface)); }
.assistance-control[data-state="disabled"] .assistance-control-icon { background: var(--danger-soft); }
.assistance-control[data-state="disabled"] .assistance-control-icon span { background: var(--danger); box-shadow: 0 0 0 5px color-mix(in srgb, var(--danger) 13%, transparent); }
.status-control { display: grid; grid-template-columns: minmax(230px, .85fr) 180px minmax(280px, 1.45fr) auto; align-items: center; gap: 10px; padding: 12px 13px; border: 1px solid var(--line); border-radius: 18px; background: var(--surface); box-shadow: var(--shadow-md); backdrop-filter: blur(16px); }
.status-control-copy { display: flex; align-items: center; gap: 11px; }
.status-control-icon { display: grid; place-items: center; width: 36px; height: 36px; flex: 0 0 auto; border-radius: 12px; background: var(--brand-soft); }
.status-control-icon span { width: 9px; height: 9px; border-radius: 50%; background: var(--brand-bright); box-shadow: 0 0 0 5px color-mix(in srgb, var(--brand-bright) 13%, transparent); }
.status-control strong, .status-control small { display: block; }
.status-control strong { font-size: .82rem; }
.status-control small { margin-top: 2px; color: var(--muted); font-size: .68rem; }
.status-control input, .status-control select { border-color: var(--line); }
.push-control { display: flex; align-items: center; justify-content: space-between; gap: 11px; padding: 12px 13px; border: 1px solid var(--line); border-radius: 18px; background: var(--surface); box-shadow: var(--shadow-md); backdrop-filter: blur(16px); }
.push-control-copy { display: flex; align-items: center; min-width: 0; gap: 10px; }
.push-control-copy > span:last-child { min-width: 0; }
.push-control-icon { display: grid; place-items: center; width: 36px; height: 36px; flex: 0 0 auto; border-radius: 12px; background: var(--brand-soft); }
.push-control-icon span { width: 10px; height: 10px; border: 2px solid var(--brand); border-radius: 50%; box-shadow: 0 0 0 4px color-mix(in srgb, var(--brand) 10%, transparent); }
.push-control strong, .push-control small { display: block; }
.push-control strong { font-size: .8rem; }
.push-control small { margin-top: 2px; color: var(--muted); font-size: .66rem; line-height: 1.3; }
.push-control button { flex: 0 0 auto; white-space: nowrap; }
.push-control[data-state="active"] .push-control-icon span { border-color: var(--brand-bright); background: var(--brand-bright); }
.push-control[data-state="denied"] .push-control-icon, .push-control[data-state="unavailable"] .push-control-icon { background: var(--danger-soft); }
.push-control[data-state="denied"] .push-control-icon span, .push-control[data-state="unavailable"] .push-control-icon span { border-color: var(--danger); box-shadow: 0 0 0 4px color-mix(in srgb, var(--danger) 10%, transparent); }
.push-control[data-state="insecure"] .push-control-icon { background: var(--warning-soft); }
.push-control[data-state="insecure"] .push-control-icon span { border-color: var(--warning); box-shadow: 0 0 0 4px color-mix(in srgb, var(--warning) 10%, transparent); }
.ai-control { display: flex; align-items: center; justify-content: space-between; gap: 11px; padding: 12px 13px; border: 1px solid var(--line); border-radius: 18px; background: var(--surface); box-shadow: var(--shadow-md); backdrop-filter: blur(16px); }
.ai-control-copy { display: flex; align-items: center; min-width: 0; gap: 10px; }
.ai-control-copy > span:last-child { min-width: 0; }
.ai-control-icon { display: grid; place-items: center; width: 36px; height: 36px; flex: 0 0 auto; border-radius: 12px; background: var(--brand-soft); }
.ai-control-icon span { width: 9px; height: 9px; border-radius: 50%; background: var(--brand-bright); box-shadow: 0 0 0 5px color-mix(in srgb, var(--brand-bright) 13%, transparent); }
.ai-control strong, .ai-control small { display: block; }
.ai-control strong { font-size: .8rem; }
.ai-control small { margin-top: 2px; color: var(--muted); font-size: .66rem; line-height: 1.3; }
.ai-provider-pill { flex: 0 0 auto; padding: 8px 10px; border: 1px solid var(--line); border-radius: 999px; color: var(--ink-soft); background: var(--surface-soft); font-size: .68rem; font-weight: 900; }
.ai-control[data-state="local"] .ai-control-icon { background: var(--surface-soft); }
.ai-control[data-state="local"] .ai-control-icon span { background: var(--faint); box-shadow: none; }

.admin-layout { display: grid; grid-template-columns: 350px minmax(0, 1fr); gap: 13px; height: calc(100dvh - 226px); min-height: 520px; }
.admin-panel { overflow: hidden; border: 1px solid var(--line); border-radius: 22px; background: var(--surface); box-shadow: var(--shadow-md); backdrop-filter: blur(16px); }
.sessions-panel { display: grid; grid-template-rows: auto minmax(0, 1fr) auto; }
.panel-heading { display: flex; align-items: center; justify-content: space-between; gap: 10px; padding: 15px; border-bottom: 1px solid var(--line); background: color-mix(in srgb, var(--surface-solid) 86%, transparent); }
.panel-heading h2, .panel-heading small { display: block; margin: 0; }
.panel-heading h2 { font-size: .98rem; letter-spacing: -.02em; }
.panel-heading small { margin-top: 3px; color: var(--muted); font-size: .67rem; }
.panel-heading select { width: 126px; min-height: 38px; border-color: var(--line); font-size: .73rem; }
.sessions-list { overflow-y: auto; padding: 8px; scrollbar-color: color-mix(in srgb, var(--brand) 30%, transparent) transparent; scrollbar-width: thin; }
.sessions-pagination { padding: 8px; border-top: 1px solid var(--line); text-align: center; }
.sessions-pagination button { width: 100%; }
.session-card { display: grid; width: 100%; gap: 6px; margin-bottom: 5px; padding: 12px; border: 1px solid transparent; border-radius: 15px; color: var(--ink); background: transparent; text-align: left; transition: background .15s ease, border-color .15s ease, transform .15s ease; }
.session-card:hover { border-color: var(--line); background: var(--surface-soft); transform: translateX(2px); }
.session-card.active { border-color: color-mix(in srgb, var(--brand) 28%, var(--line)); background: var(--brand-soft); box-shadow: inset 3px 0 var(--brand); }
.session-card-top { display: flex; align-items: center; justify-content: space-between; gap: 8px; font-size: .8rem; }
.session-preview, .session-meta { display: block; overflow: hidden; color: var(--muted); font-size: .7rem; white-space: nowrap; text-overflow: ellipsis; }
.session-meta { color: var(--faint); font-size: .64rem; }
.priority-dot { width: 8px; height: 8px; flex: 0 0 auto; border-radius: 50%; background: var(--brand-bright); box-shadow: 0 0 0 4px color-mix(in srgb, var(--brand-bright) 13%, transparent); }
.priority-dot.yellow { background: #e99520; box-shadow: 0 0 0 4px rgba(233, 149, 32, .14); }
.priority-dot.red { background: var(--danger); box-shadow: 0 0 0 4px color-mix(in srgb, var(--danger) 14%, transparent); }

.conversation-panel { display: grid; grid-template-rows: auto auto auto minmax(0, 1fr) auto; }
.conversation-heading { display: flex; align-items: center; justify-content: space-between; gap: 14px; min-height: 74px; padding: 13px 17px; border-bottom: 1px solid var(--line); background: color-mix(in srgb, var(--surface-solid) 86%, transparent); }
.conversation-heading-copy { min-width: 0; }
.mobile-back-button { display: none; }
.conversation-heading h2, .conversation-heading small { display: block; margin: 0; }
.conversation-heading h2 { font-size: 1rem; letter-spacing: -.02em; }
.conversation-heading small { margin-top: 3px; color: var(--muted); font-size: .68rem; }
.conversation-actions { display: flex; flex-wrap: wrap; justify-content: flex-end; gap: 7px; }
.case-details { display: grid; grid-template-columns: repeat(6, minmax(90px, 1fr)); gap: 1px; border-bottom: 1px solid var(--warning-line); background: var(--warning-line); }
.case-details > div { min-width: 0; padding: 10px 12px; background: var(--warning-soft); }
.case-details small, .case-details span, .case-details strong { display: block; overflow-wrap: anywhere; }
.case-details small { margin-bottom: 3px; color: var(--warning); font-size: .6rem; font-weight: 850; letter-spacing: .07em; text-transform: uppercase; }
.case-details span, .case-details strong { color: var(--ink-soft); font-size: .73rem; }
.client-technical-details { border-bottom: 1px solid var(--line); background: color-mix(in srgb, var(--surface-soft) 88%, transparent); }
.client-technical-details[hidden] { display: none; }
.client-technical-details summary { display: flex; align-items: baseline; gap: 8px; padding: 9px 13px; color: var(--ink-soft); cursor: pointer; list-style-position: inside; user-select: none; }
.client-technical-details summary::marker { color: var(--brand); }
.client-technical-details summary span { font-size: .72rem; font-weight: 850; }
.client-technical-details summary small { color: var(--muted); font-size: .61rem; }
.client-technical-grid { display: grid; grid-template-columns: repeat(3, minmax(130px, 1fr)); gap: 1px; border-top: 1px solid var(--line); background: var(--line); }
.client-technical-grid > div { min-width: 0; padding: 9px 12px; background: var(--surface-soft); }
.client-technical-grid small, .client-technical-grid strong { display: block; overflow-wrap: anywhere; }
.client-technical-grid small { margin-bottom: 3px; color: var(--muted); font-size: .57rem; font-weight: 850; letter-spacing: .055em; text-transform: uppercase; }
.client-technical-grid strong { color: var(--ink-soft); font-size: .7rem; font-weight: 750; }
.client-technical-grid .technical-danger strong { color: var(--danger); }
.admin-messages { padding: 20px; }
.operator-composer { display: grid; grid-template-columns: minmax(0, 1fr) auto; gap: 8px; padding: 11px; border-top: 1px solid var(--line); background: var(--surface-solid); }
.operator-composer input { border-color: var(--line); }
.operator-composer button { min-width: 88px; }
.empty-state { display: grid; place-items: center; align-content: center; gap: 6px; min-height: 100%; margin: auto; padding: 34px; color: var(--muted); text-align: center; }
.empty-state-icon { display: grid; place-items: center; width: 48px; height: 48px; margin-bottom: 4px; border-radius: 16px; color: var(--brand); background: var(--brand-soft); }
.empty-state-icon svg { width: 23px; height: 23px; }
.empty-state strong { color: var(--ink); font-size: .88rem; }
.empty-state span { font-size: .75rem; }
.compact-empty { min-height: 0; padding: 22px 10px; font-size: .74rem; }

.admin-footer { display: flex; align-items: center; justify-content: space-between; gap: 15px; padding: 10px 4px 0; color: var(--faint); font-size: .63rem; }
.admin-footer nav { display: flex; gap: 12px; }
.admin-footer a { text-decoration: none; }
.admin-footer a:hover { color: var(--brand); }

.modal-backdrop { position: fixed; z-index: 1000; inset: 0; display: grid; place-items: center; padding: 20px; background: rgba(2, 13, 8, .68); backdrop-filter: blur(8px); }
.modal { width: min(430px, 100%); padding: 24px; border: 1px solid var(--line); border-radius: 23px; background: var(--surface-solid); box-shadow: var(--shadow-xl); }
.modal-icon { display: grid; place-items: center; width: 44px; height: 44px; margin-bottom: 14px; border-radius: 14px; color: var(--brand); background: var(--brand-soft); }
.modal-icon svg { width: 22px; height: 22px; }
.modal h2 { margin: 0; font-size: 1.14rem; letter-spacing: -.025em; }
.modal p { margin: 6px 0 16px; color: var(--muted); font-size: .8rem; }
.modal input { border-color: var(--line); }
.modal-actions { display: flex; justify-content: flex-end; gap: 8px; margin-top: 15px; }

.knowledge-modal { width: min(1080px, 100%); max-height: min(88dvh, 900px); overflow: auto; }
.knowledge-modal-header { display: flex; align-items: flex-start; justify-content: space-between; gap: 18px; margin-bottom: 16px; }
.knowledge-modal-header p { margin-bottom: 0; }
.knowledge-layout { display: grid; grid-template-columns: minmax(230px, .72fr) minmax(0, 1.5fr); height: min(600px, calc(88dvh - 145px)); min-height: 0; border: 1px solid var(--line); border-radius: 18px; overflow: hidden; }
.knowledge-library { min-width: 0; padding: 14px; border-right: 1px solid var(--line); background: color-mix(in srgb, var(--surface-soft) 78%, transparent); overflow: auto; }
.knowledge-library-actions { display: grid; gap: 9px; margin-bottom: 12px; }
.knowledge-library-actions select { min-height: 40px; border: 1px solid var(--line); border-radius: 12px; padding: 0 11px; color: var(--ink); background: var(--surface-solid); }
.knowledge-list { display: grid; gap: 8px; }
.knowledge-card { width: 100%; padding: 12px; border: 1px solid var(--line); border-radius: 14px; text-align: left; color: var(--ink); background: var(--surface-solid); cursor: pointer; }
.knowledge-card:hover, .knowledge-card.active { border-color: color-mix(in srgb, var(--brand) 55%, var(--line)); background: var(--brand-soft); }
.knowledge-card strong, .knowledge-card small { display: block; }
.knowledge-card small { margin-top: 5px; color: var(--muted); }
.knowledge-status { display: inline-flex; margin-bottom: 7px; padding: 3px 7px; border-radius: 999px; color: var(--muted); background: var(--surface-soft); font-size: .62rem; font-weight: 850; text-transform: uppercase; letter-spacing: .04em; }
.knowledge-status.approved { color: var(--brand); background: var(--brand-soft); }
.knowledge-status.archived { opacity: .75; }
.knowledge-empty { padding: 24px 8px; color: var(--muted); text-align: center; font-size: .78rem; }
.knowledge-form { display: grid; align-content: start; gap: 12px; padding: 18px; overflow: auto; }
.knowledge-form label { display: grid; gap: 6px; }
.knowledge-form label > span { color: var(--muted); font-size: .7rem; font-weight: 800; }
.knowledge-form input, .knowledge-form textarea { width: 100%; border: 1px solid var(--line); border-radius: 13px; padding: 11px 12px; color: var(--ink); background: var(--surface-solid); font: inherit; resize: vertical; }
.knowledge-form input:focus, .knowledge-form textarea:focus { outline: none; border-color: var(--brand); box-shadow: 0 0 0 4px color-mix(in srgb, var(--brand) 13%, transparent); }
.knowledge-note { color: var(--muted); line-height: 1.5; }
.knowledge-form-actions { display: flex; flex-wrap: wrap; justify-content: flex-end; gap: 8px; padding-top: 2px; }

@keyframes message-in { from { opacity: 0; transform: translateY(5px); } to { opacity: 1; transform: translateY(0); } }

@media (max-width: 1180px) {
  .admin-tools { grid-template-columns: minmax(0, 1fr) minmax(260px, 330px); }
  .status-control { grid-column: 1 / -1; }
}

@media (max-width: 980px) {
  .status-control { grid-template-columns: 1fr 1fr; }
  .status-control-copy, .status-control input { grid-column: span 1; }
  .admin-layout { grid-template-columns: 310px minmax(0, 1fr); }
  .case-details { grid-template-columns: repeat(3, minmax(90px, 1fr)); }
}

@media (max-width: 760px) {
  .customer-shell { padding: 10px 8px 14px; }
  .site-header { min-height: 50px; margin: 0 4px 8px; }
  .brand { gap: 9px; }
  .brand-mark { width: 39px; height: 39px; border-radius: 13px; }
  .brand strong { max-width: 150px; font-size: .87rem; }
  .brand small { font-size: .65rem; }
  .header-actions { gap: 6px; }
  .connection-badge { display: none; }
  .theme-toggle { width: 38px; height: 38px; border-radius: 12px; }
  .new-chat-button { width: 38px; min-height: 38px; padding: 0; }
  .new-chat-button > span:first-child { display: inline; font-size: 1rem; }
  .new-chat-button > span:last-child { display: none; }
  .station-banner { margin: 0 1px 8px; padding: 11px 12px; }
  .service-unavailable { min-height: calc(100dvh - 69px); padding: 34px 20px; border-radius: 21px; }
  .chat-panel { height: calc(100dvh - 69px); min-height: 500px; border-radius: 21px; }
  .chat-header { padding: 11px 13px; }
  .agent-avatar { width: 37px; height: 37px; border-radius: 12px; }
  .agent-profile strong { font-size: .86rem; }
  .messages, .admin-messages { padding: 15px 12px; }
  .message { max-width: 88%; padding: 10px 12px; }
  .message p { font-size: .85rem; line-height: 1.48; }
  .handoff-panel { max-height: 45vh; margin: 0 9px 8px; padding: 13px; border-radius: 17px; }
  .contact-form { grid-template-columns: 1fr; gap: 9px; }
  .contact-amount { grid-column: auto; }
  .quick-actions { grid-template-columns: 1fr 1fr; gap: 7px; padding: 9px; }
  .quick-actions button { min-height: 52px; gap: 8px; padding: 7px 8px; }
  .action-icon { width: 31px; height: 31px; border-radius: 10px; }
  .quick-actions strong { font-size: .7rem; }
  .quick-actions small { font-size: .61rem; }
  .composer-area { padding: 9px 9px calc(7px + var(--safe-bottom)); }
  .composer { gap: 7px; }
  .composer textarea { min-height: 48px; padding: 13px 12px 11px; font-size: 16px; }
  .send-button { width: 50px; min-width: 50px; height: 48px; padding: 0; }
  .send-button span { display: none; }
  .send-button svg { width: 20px; height: 20px; }
  .attachment-button { width: 46px; flex-basis: 46px; }
  .safety-note { margin-top: 6px; font-size: .57rem; }
  .legal-links { font-size: .58rem; }
  .legal-shell { padding: 10px 9px 30px; }
  .legal-header { margin: 0 3px 10px; }
  .legal-header-actions { gap: 6px; }
  .legal-header-actions .icon-button { width: 38px; padding: 0; }
  .legal-header-actions .icon-button [data-theme-label] { display: none; }
  .legal-header-actions .ghost-button { min-height: 38px; padding: 0 10px; }
  .legal-card { padding: 25px 20px; border-radius: 21px; }
  .legal-card h1 { font-size: 1.7rem; }
  .legal-updated { margin-bottom: 24px; }
  .legal-card section { padding: 17px 0; }

  .admin-shell { padding: 9px; }
  .admin-app { display: flex; flex-direction: column; height: auto; min-height: calc(100dvh - 18px); }
  .admin-header { flex: 0 0 auto; margin: 2px 3px 10px; }
  .admin-header-actions { gap: 6px; }
  .public-site-link span:first-child { display: none; }
  .public-site-link { width: 38px; padding: 0; }
  .admin-tools { grid-template-columns: 1fr; flex: 0 0 auto; gap: 8px; margin-bottom: 9px; }
  .assistance-control { grid-template-columns: minmax(0, 1fr) auto; padding: 10px; }
  .assistance-control-copy, .assistance-control input { grid-column: 1 / -1; }
  .status-control { grid-template-columns: minmax(0, 1fr) auto; padding: 10px; }
  .status-control-copy, .status-control input { grid-column: 1 / -1; }
  .push-control, .ai-control { padding: 10px; }
  .push-control small, .ai-control small { max-width: 38ch; }
  .admin-layout { display: block; flex: 0 0 auto; height: auto; min-height: 0; overflow: visible; }
  .sessions-panel { height: auto; min-height: 0; }
  .conversation-panel { display: none; height: auto; min-height: 0; }
  .admin-app.conversation-open { height: calc(100dvh - 18px); min-height: 0; overflow: hidden; }
  .admin-app.conversation-open .admin-layout { flex: 1 1 0; height: 0; overflow: hidden; }
  .admin-app.conversation-open .admin-tools, .admin-app.conversation-open .admin-footer { display: none; }
  .admin-app.conversation-open .sessions-panel { display: none; }
  .admin-app.conversation-open .conversation-panel { display: grid; height: 100%; }
  .conversation-heading { display: grid; grid-template-columns: minmax(0, 1fr); align-items: flex-start; gap: 8px; min-height: 0; padding: 10px 12px; }
  .mobile-back-button { display: inline-flex; width: fit-content; min-height: 34px; margin-bottom: 7px; padding: 0 10px; gap: 6px; }
  .conversation-actions { width: 100%; max-width: none; flex-wrap: nowrap; justify-content: flex-start; overflow-x: auto; padding-bottom: 2px; scrollbar-width: thin; }
  .conversation-actions > button { flex: 0 0 auto; }
  .conversation-actions .compact { min-height: 36px; padding: 0 10px; font-size: .69rem; }
  .case-details { grid-template-columns: repeat(2, minmax(90px, 1fr)); }
  .client-technical-details summary { padding: 9px 11px; }
  .client-technical-details summary small { display: none; }
  .client-technical-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .client-technical-grid > div { padding: 8px 10px; }
  .admin-messages { padding: 14px 11px; }
  .operator-composer { padding: 9px; }
  .operator-composer input { font-size: 16px; }
  .admin-footer { flex: 0 0 auto; padding-bottom: var(--safe-bottom); }
  .knowledge-modal { max-height: 94dvh; padding: 16px; overflow: auto; }
  .knowledge-modal-header { align-items: center; }
  .knowledge-layout { grid-template-columns: 1fr; height: auto; min-height: 0; max-height: none; overflow: visible; }
  .knowledge-library { max-height: 220px; border-right: 0; border-bottom: 1px solid var(--line); }
  .knowledge-form { overflow: visible; padding: 14px; }
  .knowledge-form-actions { position: sticky; bottom: -1px; padding: 10px 0 0; background: var(--surface-solid); }
}

@media (max-width: 390px) {
  .brand strong { max-width: 126px; }
  .theme-toggle { display: none; }
  .quick-actions button { gap: 6px; }
  .action-icon { width: 28px; height: 28px; }
  .action-icon svg { width: 17px; height: 17px; }
  .message { max-width: 91%; }
  .safety-note { display: none; }
  .login-card { padding: 28px 21px; }
  .conversation-actions { max-width: none; }
  .client-technical-grid { grid-template-columns: 1fr; }
}

@media (prefers-reduced-motion: reduce) {
  *, *::before, *::after { scroll-behavior: auto !important; animation: none !important; transition: none !important; }
}

/* Feedback mentre il modello prepara la risposta. */
.typing-row { min-height: 34px; }
.typing-bubble { display: inline-flex; align-items: center; gap: 5px; min-width: 58px; padding: 14px 17px; }
.typing-bubble span { width: 6px; height: 6px; border-radius: 50%; background: var(--muted); animation: typingPulse 1.15s infinite ease-in-out; }
.typing-bubble span:nth-child(2) { animation-delay: .14s; }
.typing-bubble span:nth-child(3) { animation-delay: .28s; }
@keyframes typingPulse {
  0%, 70%, 100% { opacity: .35; transform: translateY(0); }
  35% { opacity: 1; transform: translateY(-3px); }
}

.session-flags { display: flex; flex-wrap: wrap; gap: 5px; margin-top: 7px; }
.session-flag { display: inline-flex; align-items: center; width: fit-content; border-radius: 999px; padding: 3px 7px; font-size: .58rem; font-weight: 800; letter-spacing: .02em; }
.session-flag.blocked { color: var(--danger); background: color-mix(in srgb, var(--danger) 11%, transparent); }
.session-flag.abuse { color: var(--warning); background: color-mix(in srgb, var(--warning) 17%, transparent); }
.moderation-button { color: var(--ink-soft); }
.advanced-moderation-button { opacity: .72; border-style: dashed; }
.advanced-moderation-button:hover { opacity: 1; }
.modal-field { display: grid; gap: 7px; width: 100%; margin-top: 4px; text-align: left; }
.modal-field > span { color: var(--muted); font-size: .67rem; font-weight: 780; }
.modal-icon.warning { display: inline-grid; place-items: center; font-weight: 900; color: var(--warning); background: color-mix(in srgb, var(--warning) 18%, var(--surface-solid)); }

button:disabled, textarea:disabled, input:disabled { cursor: not-allowed; opacity: .58; transform: none !important; box-shadow: none !important; }

@media (prefers-reduced-motion: reduce) {
  .typing-bubble span { animation: none; opacity: .65; }
}